Policies & Terms

Welcome to M3 Suites

To ensure a comfortable, safe, and enjoyable experience for all our guests, we kindly ask that you read and follow our hotel policies. By making a reservation or staying at M3 Suites, you agree to the terms outlined below.

Check In & Check Out

Check In: 8:00 AM

Check Out: 12:00 PM

Early check in and late check out may be available upon request and are subject to room availability. Additional charges may apply.

Reservations & Payment

To confirm your reservation, full payment is required before check in.

We currently accept the following payment methods:

  • Bank Transfer
  • POS Card Payment

Bookings are confirmed only after payment has been received and verified.

Cancellation & Refund Policy

Cancellation and refund requests are reviewed on a case by case basis.

Approved refunds, where applicable, will be processed according to our internal policy. Any applicable charges or deductions will be communicated before processing.

If you need to cancel or modify your booking, please contact our reception team as early as possible.

Guest Identification

For the safety of all guests, every guest must present a valid government issued identification during check in.

Accepted forms of identification include:

  • National Identification Number (NIN) Slip or Card
  • Voter’s Card
  • Driver’s License
  • International Passport
  • Other valid government issued identification

M3 Suites reserves the right to refuse accommodation if valid identification cannot be provided.

Visitor Policy

Visitors are welcome at M3 Suites.

For the comfort and security of all guests, visitors may be required to register at the reception before accessing guest rooms.

Management reserves the right to limit visitor access where necessary for safety or operational reasons.

Age Requirement

Guests must meet the hotel’s minimum age requirement to check in.

Guests below the required age must be accompanied by a parent, legal guardian, or another responsible adult.

Non Smoking Policy

M3 Suites is committed to providing a clean and comfortable environment.

We offer:

  • Non Smoking Rooms
  • Non Smoking Lounge

Smoking is only permitted in designated smoking areas where available.

Guests who smoke in non smoking areas may be charged additional cleaning or damage fees.

Pets

Pets are not permitted anywhere within the hotel premises.

This policy helps us maintain a clean and comfortable environment for all guests.

Hotel Facilities

Guests staying at M3 Suites can enjoy access to:

  • Restaurant
  • Bar
  • Gym
  • Laundry Service
  • Conference and Event Facilities
  • Complimentary Breakfast
  • Free High Speed WiFi
  • 24 Hour Reception

Some services may attract additional charges.

Security

The safety of our guests remains one of our highest priorities.

Our hotel provides:

  • 24 Hour Armed Security
  • CCTV Surveillance
  • Gated Compound
  • Key Card Access
  • Fire Safety Equipment
  • 24 Hour Electricity

Guests are encouraged to keep personal belongings secure at all times.

M3 Suites is not responsible for valuables left unattended in rooms or public areas.

Guest Conduct

To ensure a peaceful environment for everyone, guests are expected to:

  • Respect other guests and hotel staff.
  • Avoid excessive noise, especially during late hours.
  • Treat hotel property with care.
  • Follow all hotel safety instructions.
  • Comply with applicable laws while on the premises.

Management reserves the right to refuse service or require a guest to leave the property without refund if their behaviour threatens the safety, comfort, or wellbeing of other guests, staff, or hotel property.

Damage to Hotel Property

Guests are responsible for any damage caused to hotel rooms, furniture, equipment, or other property during their stay.

Where damage occurs, the cost of repair or replacement may be charged to the responsible guest.

Lost and Found

Items found within the hotel will be kept for a reasonable period.

Guests who believe they have left personal belongings behind should contact reception as soon as possible.

M3 Suites is not responsible for items that are lost, stolen, or left unattended.

Privacy

Guest information is collected only for reservation, identification, security, and operational purposes.
We respect your privacy and do not share your personal information except where required by law or necessary to complete your booking.

Policy Updates

M3 Suites reserves the right to update these policies at any time without prior notice. The latest version will always be available on our website.

Contact Us

If you have any questions regarding our policies or your reservation, please contact us.

M3 Suites
No. 6 Khana Street, D Line, Port Harcourt

Reception
0707 648 6829
0705 889 8287

WhatsApp
0707 648 6829

Email
M3suitesph@gmail.com

Website Disclaimer

The M3 Suites website has been designed, developed, and is managed by NexusFlow Media.

NexusFlow Media is solely responsible for the design, development, technical maintenance, and management of this website. NexusFlow Media is not involved in the daily operations, management, reservations, customer service, pricing decisions, or business activities of M3 Suites.

All enquiries relating to bookings, hotel services, payments, cancellations, refunds, guest experiences, and hotel operations should be directed to M3 Suites through the official contact details provided on this website.